Oxford Global Service Ltd

Terms & Conditions of Booking

Last updated: 24.10.2025

1. Definitions

• “Operator” refers to Oxford Global Service Ltd.
• “Customer” refers to the individual or entity making a booking.
• “Booking” refers to a private hire journey requested via the Operator’s website and accepted by the Operator.
• “Driver” refers to a TfL-licensed private hire driver engaged by the Operator.
• “Journey” refers to the private hire service provided under a confirmed booking.

2. Nature of Service

Oxford Global Service Ltd operates as a pre-booked private hire operator. All journeys must be booked in advance and accepted by the Operator. The Operator does not accept street hails or immediate hire requests.

Drivers are allocated by the Operator only. Drivers are not permitted to accept bookings directly from customers.

3. Booking Requests & Acceptance

3.1 Booking requests are made via the Operator’s website.

3.2 Submission of a booking request does not constitute acceptance.

3.3 The Operator reserves up to two (2) hours to review and accept a booking request.

3.4 A booking is considered confirmed only once accepted by the Operator and the required deposit has been paid.

The Operator reserves the right to decline any booking request at its discretion.

4. Pricing & Fares

4.1 All fares are calculated in advance based on factors including distance, estimated journey time, service type, and any additional requirements.

4.2 The total fare will be communicated to the Customer prior to acceptance of the booking.

4.3 No additional charges will be applied unless:

• The Customer requests changes to the journey; or
• Unforeseen circumstances significantly alter the journey (e.g. additional stops requested during the journey).

Any changes affecting the fare will be confirmed with the Customer before proceeding.

5. Deposit & Payment

5.1 Upon acceptance of a booking, a 20% deposit of the total fare is required to secure the booking.

5.2 The deposit must be paid within the timeframe specified in the booking confirmation.

5.3 The remaining balance is payable during the course of the journey, either:

• Via secure payment link; or
• In cash, as specified by the Customer at the time of booking.

Failure to pay the required deposit may result in cancellation of the booking.

6. Cancellation & Refund Policy

6.1 Cancellations made more than 24 hours prior to the scheduled pickup time:

• The 20% deposit is fully refundable.
• No additional charges apply.

6.2 Cancellations made within 24 hours of the scheduled pickup time:

• The 20% deposit is non-refundable.
• No further charges apply.

6.3 No-shows (where the Customer fails to attend at the agreed pickup location and time without prior cancellation):

• The deposit is retained; and
• The full fare may be charged.

6.4 If the Operator is unable to fulfil a confirmed booking due to operational reasons, the Customer will receive a full refund of any amounts paid.

7. Changes to Bookings

Requests to amend a confirmed booking (including time, route, or additional stops) are subject to availability and may result in a fare adjustment. Any changes must be agreed by the Operator before being implemented.

8. Driver & Vehicle Compliance

The Operator ensures that:

• All drivers allocated to bookings hold valid TfL private hire driver licences; and
• All vehicles used are TfL-licensed private hire vehicles.

Licence details are verified prior to allocation and monitored for compliance.

9. Customer Responsibilities

Customers must:

• Provide accurate booking information;
• Be present at the agreed pickup location and time;
• Behave lawfully and respectfully during the journey.

The Operator reserves the right to terminate a journey if customer behaviour poses a safety risk.

10. Delays & Force Majeure

The Operator shall not be liable for delays caused by circumstances beyond reasonable control, including but not limited to traffic conditions, accidents, road closures, weather conditions, or events of force majeure.

11. Complaints

Any complaints should be submitted in writing to the Operator using the contact details provided on the website. Complaints will be investigated and responded to within a reasonable timeframe.

12. Data Protection & GDPR

12.1 The Operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

12.2 Personal data is collected solely for the purpose of managing bookings, providing services, and meeting legal and regulatory obligations.

12.3 Personal data is not shared with third parties except where necessary to fulfil the booking (e.g. providing journey details to the allocated driver) or where required by law.

12.4 Customers have the right to access, correct, or request deletion of their personal data in accordance with GDPR.

Further details are available in the Operator’s Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Acceptance of Terms

By submitting a booking request and/or proceeding with payment, the Customer confirms acceptance of these Terms & Conditions.